Use AI to understand what is (and isn’t) working. Puzzel Conversational Intelligence is an advanced AI-driven solution designed to enhance customer interactions by analyzing and optimizing conversations across your channels.
AI powered analysis with Puzzel Conversational Intelligence
NetNordic and our Partner Puzzel will show how to improve customer experience, agent performance, and operational efficiency by taking advantage of the AI-powered analysis tool Conversational Intelligence.
With deep analytics and reporting features, Puzzel Conversational Intelligence enables organizations to make data-driven decisions, ensuring more personalized and effective communication with customers by understanding conversation patterns, call lengths, customer sentiment, and language use. This helps identify knowledge gaps and inefficient processes, offering clear recommendations to optimize call handling and overall service quality.
Agenda:
- Introduction by Robert Aaslie. Product Manager, NetNordic
- Introduction to Conversational Intelligence by Sundeep Boughan. Director of Sales Engineering, Puzzel.
- From Data to Value: 7 seconds of Magic
- Get to know you customer
- Customer Satisfaction
- Ask AI – Get Insights
- Conclusion
Featuring
Robert Aslie
Product Manager, NetNordic
Featuring
Sundeep Boughan
Director of Sales Engineering, Puzzel
Key Benefits of Conversational Intelligence:
- Clear Recommendations: Receive specific guidance to optimize call handling and overall service quality.
- Immediate Feedback & Actionable Recommendations: Use AI to instantly improve call handling.
- Deep Analytics & Reporting: Make data-driven decisions based on conversation patterns, call lengths, sentiment, and language use.
- Personalized & Effective Communication: Ensure more tailored interactions with customers.
Identify Knowledge Gaps & Inefficient Processes: Pinpoint areas for improvement.